About Us
About Us – Esthetig Ltd
About us: Esthetig Ltd, operating as North Wales Computer Repair, was founded in 2007 by Jonathan and Karen Roberts. Jonathan is a former lecturer in IT to HE students. We have steadfastly committed to providing top-notch computer and laptop repair services in North Wales.
We have carved out a niche for ourselves as a reliable and reputable computer repair business, earning countless individual’s and businesses’ trust and loyalty.
Our Mission
At Esthetig Ltd, our mission is not merely about us fixing computers – it is about alleviating the frustrations and disruptions caused by technical glitches. Esthetig recognises the importance of computers and laptops in today’s connected world, whether for personal communication, professional endeavours, or educational pursuits. Therefore, our primary goal is to deliver swift, effective, and affordable repair solutions that restore functionality and peace of mind for you.
Unmatched Expertise
Esthetig has over two decades of hands-on experience, our team boasts unparalleled expertise in diagnosing and resolving a wide array of hardware and software issues. From intricate hardware repairs to software troubleshooting, we possess the requisite knowledge and proficiency to tackle any challenge that comes our way. Our commitment to ongoing training and professional development ensures that we stay abreast of the latest industry trends and technological advancements.
Same-Day Callout
We understand that computer problems do not adhere to a convenient schedule – they can arise at any time, disrupting your workflow and causing undue stress. That is why we always try to offer same-day callout services, allowing you to receive prompt assistance when you need it most. Whether you are grappling with a sudden system crash or a persistent error message, our technicians are just a phone call away, ready to provide on-site support and guidance, or if you prefer and the issue is suitable, you can choose a remote computer repair.
Transparent Pricing
At Esthetig Ltd, we believe in transparency and integrity in all our dealings, including pricing. Unlike some service providers that impose hidden fees or surprise surcharges, we operate on a straightforward pricing model with charges capped at a maximum of three hours. This ensures that our customers have full visibility into the cost of our services upfront, enabling them to make informed decisions without fear of unexpected financial burdens. See our latest price list for more information about all charges.
Comprehensive Services
From routine maintenance and system optimisation to complex hardware repairs and data recovery, we offer a comprehensive range of services tailored to meet the diverse needs of our clientele. Whether you are a home user seeking to enhance the performance of your ageing laptop or a business owner grappling with network connectivity issues, we have the skills and resources to deliver customized solutions that align with your specific requirements.
Customer-Centric Approach
At Esthetig Ltd, customer satisfaction is more than just a buzzword – it is the cornerstone of our business philosophy. We place a premium on open communication, attentiveness, and responsiveness, ensuring that our clients feel heard, valued, and supported throughout their repair journey. From the moment you reach out to us for assistance to the completion of the repair process, we strive to provide a seamless and hassle-free experience that exceeds your expectations.
Commitment to Quality
Quality is ingrained in everything we do at Esthetig Ltd, from the calibre of our technicians to the reliability of our repair solutions. We adhere to stringent quality control measures and utilize state-of-the-art diagnostic tools to ensure that every repair is conducted with precision and accuracy. Our unwavering commitment to excellence means that you can trust us to deliver results that are not just effective, but also durable and reliable in the long run.
Embracing Innovation
Innovation lies at the heart of everything we do at Esthetig Ltd. In an ever-evolving technological landscape, we recognize the importance of staying ahead of the curve and embracing emerging trends and technologies. That is why we invest heavily in research and development, exploring new tools, techniques, and methodologies to enhance the efficiency and effectiveness of our repair services. By embracing innovation, we ensure that our customers receive solutions that are not just up to par, but ahead of the curve.
Your Trusted Partner in Technology
Esthetig Ltd is more than just a repair service – we are your trusted partner in technology. With a rich history of excellence, a team of dedicated professionals, and a commitment to customer satisfaction, we are proud to be the preferred choice for computer and laptop repair services in the North Wales area. Whether you are a home user, a small business owner, or a large corporation, you can rely on us to deliver solutions that are tailored to your needs, backed by expertise, integrity, and a genuine passion for what we do. Experience the Esthetig Ltd difference today, and discover why we are the trusted choice for all your computing needs.
Beyond Repairs
A Holistic Approach to Your Computer’s Health
We go beyond simply fixing broken computers. Esthetig Ltd offers a comprehensive range of services designed to keep your computer system running smoothly and efficiently for years to come:
- Upgrades and optimization: Want to breathe new life into your ageing computer? We can assess your system and recommend suitable hardware upgrades, such as additional RAM or a faster processor, to significantly improve performance and speed.
- Preventative maintenance: Regular maintenance is key to preventing future problems and extending the lifespan of your computer. We offer cleaning services to remove dust and debris, perform software updates and system checks to identify potential issues before they arise and optimize your system for peak performance.
- Data backup solutions: Data loss can be devastating. We can help you set up a reliable data backup solution, whether it is an external hard drive, cloud storage, or an automated backup system, to ensure your important files are always secure.
- On-site IT support for businesses: Do not let IT issues disrupt your business operations and cost you valuable time. We offer on-site IT support specifically designed for businesses. Our technicians will proactively maintain your computer systems, troubleshoot any problems that arise, and ensure your network is running smoothly, allowing you to focus on what matters most – running your business.
30-day Guarantee and No-Fix No-Fee Policy
At Esthetig Ltd, we stand firmly behind the quality of our work and the expertise of our technicians. That is why we offer a comprehensive 30-day guarantee on all labour performed. This guarantee ensures that our customers have complete peace of mind knowing that if any issues arise within 30 days of our repair service, we will rectify them promptly and at no additional cost. Our commitment to customer satisfaction extends beyond the initial repair, and we strive to ensure that your computing experience remains smooth and trouble-free long after our technicians have completed their work.
In addition to our 30-day labour guarantee, we also uphold a fair and transparent “no-fix, no-fee” policy. We understand that not all computer issues are easily solvable, and in some cases, despite our best efforts, repairs may not be possible. In such instances, we believe it is only fair that our customers are not burdened with unnecessary charges. That is why if we are unable to repair your computer, you will not be charged a penny. This policy reflects our commitment to honesty, integrity, and putting the needs of our customers first.
It is important to note, however, that our “no-fix, no-fee” policy applies only in cases where the inability to repair the computer is within our control. If the reason for the failure to repair is due to factors beyond our control, such as irreparable damage caused by liquid spillage catastrophic hardware failure, electrical failure, or replacement parts not being available, the policy may not apply. Nevertheless, we will always communicate openly and transparently with our customers regarding the nature of the issue and any associated charges.
At Esthetig Ltd, we believe that our 30-day guarantee on labour and our fair “no-fix, no-fee” policy are more than just assurances – they are reflections of our unwavering commitment to excellence and customer satisfaction. When you choose us for your computer repair needs, you can trust that you are not just getting top-notch technical expertise, but also a level of service and integrity that sets us apart from the rest. Experience the Esthetig Ltd difference today, and discover why we are the trusted choice for all your computing needs.